Return & Complaint

Return without defect: revocation

For consumers, if the legal requirements are met, the following conditions shall apply: 14-days withdrawal period from receipt of the goods. Explain the revocation and send the goods within further 14 Days back. You can also clearly declare, together with the return, that you revoke. The mere return without a clear explanation is not enough.

Use the electronic revocation function, an email to [email protected] Or a letter. Full information including reimbursement and return costs are included in the Instructions for revocation. An additional voluntary right of return for entrepreneurs is not accepted.

Address for returns

Neopak Sp. z o.o.
Wolica, Aleja Katowicka 60
05-830 Nadarzyn, Poland
E-mail: [email protected]
Telephone: +48 22 853 16 89

If available, please attach the order number and your name so that we can assign the return. The original packaging or a particular return form is not required for the exercise of legal consumer rights.

Deficient, damaged or incorrectly delivered goods

Legal rights of defects exist regardless of the withdrawal period. Report the affected article and the lack of [email protected] or about our Contact page. An order number, a short description and voluntary photos help with the examination; photos, an invoice or a prior release are not general requirements for your legal rights.

Consumers may first demand remedial or replacement delivery if the legal requirements are met. A chosen type of supplementary performance can only be refused under the legal conditions. Insofar as the other conditions are met, price reduction, withdrawal or compensation for damages are considered in particular.

In the case of new goods, there is a legal protection for consumers at least two years from delivery in case of defects. An additional manufacturer guarantee is independent of this. For entrepreneurs, rights and obligations are governed by the applicable statutory and effectively agreed rules.

Costs and expiration of a complaint

In case of a statutory supplementary performance claim, we bear the necessary costs, in particular transport, path, work and material costs. Consumers can demand an advance payment for the necessary transport costs that they incur in the context of supplementary performance and which we must bear. Please contact us to coordinate a suitable return; your legal rights do not depend on prior consent.

We will check the complaint and inform you about the further procedure. No artificial exclusion period shall apply from: 14 Defect reporting days. Notes to the supplier or a damage protocol are helpful, but not a general requirement for consumer rights.