Privacy Policy

1. Responsible person and contact

Neopak Sp. z o.o.
Wolica, Aleja Katowicka 60
05-830 Nadarzyn, Poland
E-mail: [email protected]
Telephone: +48 22 853 16 89

You can also contact [email protected] Council.

2. Provision and security of the website

When calling, we process required connection data, in particular IP-Address, time, requested address, browser and device details as well as technical errors. The hosting takes place at: OVH; neopak24.com is provided via Cloudflare and protected against attacks. Cloudflare can process connection data and transmitted content for the provision of these services. The basis is Art. 6 Para. 1 Point (f) DSGVO: our interest in a reliable, safe shop and the defense of abuse.

Provider information: OVHcloud – Data protection and Cloudflare – Privacy. Cloudflare uses an international infrastructure; processing outside the European Economic Area, especially in the USAIt’s possible. The order processing and transfer bases agreed for our use as well as the specific log deletion periods will be completed before sales start. Only European processing is not promised.

3. Cookies, Shopping Cart and Search

Necessary mechanisms serve the shopping cart, meetings and security of forms you use. For absolutely necessary storage or access to your terminal device, § 25 Para. 2 No. 2 TDDDG. We process personal shopping cart data for pre-contractual or contractual purposes according to type. 6 Para. 1 Point (b) DSGVO; Security measures are based on point (f).

The Cookie notes explain purposes and duration of storage. The live search sends search terms to this shop as soon as you enter at least two characters. Pictures and fonts are delivered by the shop. This shop version does not include advertising or analysis tracking. The intended newsletter and its current activation status are described below.

4. Contact, complaint and revocation

We process contact and content data of your message for processing. Order-related inquiries, complaints and revocations are based on Art. 6 Para. 1 Point (b) DSGVO and, where required by law, point (c). Other correspondence will be processed on the basis of our legitimate interest in the answer in accordance with point (f).

The revocation form requests names, contract details and the e-mail address for the receipt confirmation. At the actual receipt, declaration, date, time and reference are stored for processing and proof. No customer account is required; the form does not automatically cause a refund. In the preview contact and revocation forms are only checked: no transmission of a declaration, no permanent storage of the form message and no e-mail sending. Technical inquiry protocols can arise.

5. Orders, payments and delivery after sales start

For purchases we process name, contact and address data, articles, quantities, prices, payment and delivery information. Information required shall be identified. An order is not possible without necessary delivery and contract data. Legal bases are kind. 6 Para. 1 Point (b) DSGVO for contract implementation and point (c) for statutory tax and storage obligations.

For a chosen payment PayPal receives required payment data, for the delivery DPD or GLS required recipient data. These providers also process data under their own responsibility. In fact, legal units used, supplementary payment data and any third country transfers will be complemented by the final payment integration prior to the start of the sale. Currently, binding orders and payments are blocked.

6. Storage duration and receiver

Data are only available for authorized employees and required IT-, dispatch, payment or consulting service providers accessible. A transfer to authorities takes place only on the basis of a legal basis. Profiling or automated decisions with legal effect do not take place in this preview.

Correspondence shall be maintained for processing and, if necessary, until the expiry of relevant limitation periods. Contract and accounting data remain stored for the legal deadlines applicable to the Polish seller. After the end of the purpose and expiry of the retention obligations, we delete or anonymise the data, provided that no specific dispute requires a longer backup. Session data expires after the deadlines described in the Cookie Notices.

7. Your rights

In the legal scope, you have rights to information, correction, deletion, restriction and data portability. You can revoke your consent at any time for the future. For processing based on Art. 6 Para. 1 Point (f) DSGVO You can object for reasons of your particular situation; there is a right of objection at any time against direct advertising.

You may complain to a data protection supervisory authority, especially at the place of your stay, workplace or suspected infringement. For the Polish person responsible, the Urząd Ochrony Danych Osobowych (UODO) available. To exercise your rights, write to [email protected].