FAQ – Shipping, order and return

The shop is currently a preview. You can view products and try out the shopping cart; binding orders, payments and outgoing shop emails are still disabled. The sales start will be announced on the website.

No. An item in your shopping cart is neither reserved nor ordered. After sales start, check the availability, quantity, and total price again.

You select products and quantities, open the shopping cart and enter your invoice and delivery data in the checkout. Before the final order button you can check all details, shipping costs and the payment method offered.

An order as a guest is also provided for the start of the sale. You will then see which account functions are actually available in the checkout. In the preview, a shopping cart does not yet create an order.

Yes, product and quotation requests are possible for private individuals and companies. In case of a commercial request, please indicate the company name and the planned need. The respective terms and conditions of sale are in the terms and conditions.

Change the quantity of the item or remove it from the shopping cart. Then check the recalculated shopping cart. These preview changes do not trigger any order or payment.

After the scheduled process, an automatic message first confirms the receipt. The contract is concluded by the express confirmation of the order; details are given in the terms and conditions. No order confirmations will be sent in the preview.

Contact us as soon as possible after sales start with the order number and the desired change. Whether articles, quantities or delivery data can still be changed depends on the state of processing. A change is only agreed upon after our confirmation.

Email [email protected] with the item number, quantities, destination and requested date. A quote is not an order; this preview does not accept binding orders.

Outgoing shop emails are blocked in the preview. Also a successfully tested contact or revocation test does not send a message. For an actual request please use directly the e-mail address or telephone numbers on the contact page.

The intended sale shall be subject to dispatch preparation by: 1–2 Working days from order. Deviating periods shall be indicated before the order is placed in the case of the item concerned. Currently, the preview does not accept binding orders.

The planned total delivery time shall be: 3–4 Working days from order. In that are the 1–2 Working days for the shipping preparation already included. So there will be no further 3–4 days from package delivery added.

For this delivery time count Monday to Friday, except legal holidays at the place of dispatch or delivery. Saturday and Sunday don't count. The Saturday opening of the Polish salon is independent.

Weekends are not included in the intended shipping and delivery time. Therefore, consider additional calendar days when ordering just before the weekend. A binding arrival day is not promised by a preview of the shopping cart.

Yeah. Statutory holidays at the place of dispatch or delivery are not among the aforementioned working days. Plan additional calendar days around holidays and check the delivery times indicated in your article after the start of sales.

A fixed acceptance closing time or a guaranteed shipping on the order date is not currently promised. The intended dispatch preparation shall be: 1–2 Working days; product-related deviations are indicated before ordering.

For pallets, bulky goods and individually coordinated transports, the delivery time is agreed in the offer. Do not transfer the standard information for parcel deliveries to such transport without confirmation.

Before placing an order, give us the item, the quantity, the German delivery address and the required date. We're looking into the possibilities. Express delivery or a guaranteed desired delivery are currently not confirmed as standard service.

No. The availability notice informs about the item stock, but does not replace delivery time specification and does not reserve any goods. The information on the item and before the completion of your order are decisive after the start of the sale.

For our usual packaging goods in the free movement of goods, no additional import duties apply for dispatch from Poland to Germany. Poland and Germany belong to the EUCustoms union. The declared VAT and shipping costs are to be considered separately.

For parcel shipment to Germany: DPD or GLS ==References== Which shipping option is used for a specific order is the result of the offer or the checkout after the start of the sale.

At present: 6,00 € gross per package up to 30 kg ==References== Check the current page "Shipping & Payment" and after the start of sales the checkout: There are the shipping costs applicable for your specific order.

No. The 30 kg refer to a package in the intended parcel shipment. A larger order can require several packages. For individual sales units over 30 kg or other unsuitable shipments, a separate offer is required.

The tariff currently provided for each package will fall 6,00 € It's gross. The number of packages depends on the items, sales units and quantities of your order. Check the specific total amount after the sales start in the checkout or in the individual offer.

Sales units shall not be divided in the intended dispatch calculation. A single unit of sales 30 kg therefore requires a separate shipping agreement, even if several lighter sub-packages would be mathematically conceivable.

For such articles an individual shipping clarification is necessary. Ask with article-ID, quantity and delivery address, so that costs and transport distance are fixed before an order. An unknown weight does not automatically mean free shipping.

In addition to the weight, shape and dimensions can exclude normal parcel shipping. For bulky items, we clarify the suitable transport and price individually. The package price is therefore not a flat-rate commitment for each product.

Senden Sie Artikel-IDs, Mengen, Postleitzahl und Angaben zur Entladung an [email protected]. Teilen Sie beispielsweise mit, ob ein Stapler oder eine Laderampe vorhanden ist. Palettenkosten und Lieferzeit werden individuell vereinbart.

A general limit for free shipping is currently not confirmed. Calculate with the stated shipping costs and check the current page "Shipping & Payment". Only expressly stated conditions apply for a later shipping offer.

Germany is currently intended as a delivery area for neopak24.com. Other countries are not activated in this checkout. For another place of delivery you can make a separate request; the possibility of a delivery must be confirmed first.

The full recipient name, if any, the company name, street and house number, postal code and place are required. Complete a necessary address supplement, such as a department. Check the address carefully before completing the order.

In the planned checkout, invoice and delivery data can be specified separately. Make sure to enter the German delivery address in the correct field. In the preview, no shipping is commissioned.

Name the company name and a responsible person or department. Also helpful are references to a different acceptance of goods. For special delivery conditions, especially for pallets, prior coordination is necessary.

For the purpose of the service provided for in DPD or GLS a suitable street address is required. The delivery to a mailbox is not confirmed as a default option. Clear special addresses with us before ordering.

One DHLPacking station is intended for dispatch with: DPD or GLS not confirmed as delivery option. Use a suitable street address or ask for an alternative suitable for the actually used parcel service.

A direct package shop selection in the shop is currently not confirmed. After dispatch, additional delivery options may exist depending on the service and shipment. Use only options offered to you by the actually used parcel service for your shipment.

Current contact details help with queries about the address or delivery. Enter only the required information; mandatory fields will be marked in the checkout after the start of the sale. Payment data does not belong in a free message field.

Contact us with the order number and check the delivery options of the parcel service. A change after delivery is not guaranteed and depends on the transport status. Do not send a second order as a mere address correction.

The further process depends on the used parcel service and the specific shipment. Check a notification or tracking of shipments for further steps. In case of ambiguities, order number and shipment status help us in the assignment.

A fixed delivery window or a parking permit is not one of the currently confirmed shop services. After shipping, check the options offered by the parcel service and their conditions. An order note alone does not confirm such an agreement.

The shipment information will be provided after delivery to the parcel service, as far as it is available for the selected transport. No real mail messages are created in the preview. A shopping cart number is not a shipment number.

Time may pass between the electronic recording and the first visible scan. Check the progress again later. If there is no expected update, please contact us with the order number and the displayed status.

Check if the shipping information indicates multiple consignment numbers. Several packages can have different scanning and delivery times. If the information is incomplete, ask with the order number before you assume a missing delivery.

First check holidays, shipping information and the current shipment status. Then write us with the order number and a short description. We check the processing or transport status; a delay will not be fixed by a new order.

Check the delivery details and, if necessary, check with your goods acceptance or a designated recipient. Tell us the missing shipment with order number and tracking status. Do not confirm a reception that did not actually take place.

If possible, record the damage during delivery and document packaging and goods with voluntary photos. Report us the affected article. A damage note or photos are not a standard requirement for legal consumer rights.

Name order number, article number,ID or Article No and the quantity received and missing. Before doing so, check if more packages are announced. Keep existing delivery documents for clarification.

Tell us what was ordered and what was delivered, if possible with articleID or Article No Use the contact details on the website. The further procedure for wrongly delivered goods is described under "Return & Complaint".

No. The parcel service can help with the delivery status; if you have problems with your order, you can also contact us as a seller. Contacting the parcel service does not replace your rights to the seller.

Helpful are order number, recipient name, delivery post code, shipment number and the last displayed status. Do not send passwords or complete payment details. For a first clarification, a short, concrete description is sufficient.

The prices in the German shop are shown in Euro. Shipping costs are added according to the shipping regulations. After sales start, check the full total amount before the order is placed.

The highlighted Euro final price includes the indicated 19 % VAT. The smaller net amount serves to provide additional information and is not an additional discount. In addition, the stated shipping costs.

PayPal is intended for the start of sales, but not yet activated for real payments. The preview does not carry out any payment. Which payment methods are available later will be displayed in the checkout.

Klarna is planned as an additional payment option. An active connection and the actually offered Klarna payment methods are not yet confirmed. The selection in the checkout is decisive after the start of sales.

No, all payments are disabled in the preview. Rate payment, invoice purchase, payment deadlines and a release by a payment provider are currently not accepted. Check the expressly offered options and conditions in the checkout later.

No. No order and no payment request arises from a preview shopping cart. Don't transfer money for that. After sales start, only use the confirmed payment details of your actual order.

Keep the full company name, the billing address and, if applicable, the VAT identification number ready. This does not automatically commit to special tax treatment. Clear different invoice requirements before ordering.

If quantities are displayed for an article, check the respective minimum quantity and the corresponding price. Not every article has the same season. After sales start, the amount confirmed in the checked shopping cart or checkout is decisive.

A percentage is only displayed with a reliable price reference. If this basis is missing, you will see the current offer price without a invented comparison savings. Also check a possibly specified offer period.

No. The preview does not accept binding orders or payments and does not create a real sales invoice. Please address invoice questions about an existing order directly to us with the actual order reference.

On the product page, the title is the article number, if there is a confirmed article number. In addition, you can see the articleID. In the case of a request, state this information so that we can clearly assign the article.

Yeah. Enter the articles-ID or enter the Art.-No. in the search field. The search suggestions show the corresponding identifiers, if available. Also check size, material and sales unit before selecting.

The ArticleID the catalogue article, the article no. is the deposited product symbol and the EAN is a separate commodity identifier. These values are not interchangeable as desired. Not every article has all three details.

That depends on the sales unit of the article. Check the title, description and number of items per package. For example, a basket of one can mean a complete package instead of a single sheet.

This is not a general requirement. Read the dimensions and explanations in the respective article. If it is unclear whether internal or external dimensions are meant, ask with the Art.-No. and the dimensions of your packaging before selecting them.

Yeah. Screen display, lighting and material can influence color printing. Compare also the written color specification. If you have to comply with tight color tolerances, clarify this requirement with the Art.-No. and the desired shade before ordering.

Compare dimensions, material, thickness, closure, sales unit and price. The categories and filters help to narrow down. In case of a request, you should mention both article identifiers and describe the product to be packaged.

A suitability for food shall be assessed only on the basis of the particulars and evidence provided by the relevant article. Material name or product photo alone is not enough. In case of missing information, ask with Art.-No. and intended food contact.

First check the product description. If you need a specific proof, ask with Art.-No., purpose and desired document. A certificate or a particular material property is not generally accepted for the entire range.

Email [email protected] with the product type, dimensions, quantity and required printing. Feasibility, price and delivery time require separate confirmation. An enquiry is not an order or a promise to manufacture.

If the legal requirements are met, a period of time shall apply: 14 calendar days, in principle from receipt of the goods by you or a designated person who is not the carrier. In the case of an order in separate deliveries, the last item or partial consignment counts. Requirements and details are given in the revocation notice.

The intended return address is Neopak Sp. z o.o., Wolica, Aleja Katowicka 60, 05-830 Nadarzyn, Poland. Use this address and read the information under "Return & Complaint". A German return warehouse is not specified.

Please state clearly that you wish to withdraw from the contract, for example by e-mail or letter. The mere return without a clear declaration is not sufficient after the revocation notice. The model form is voluntary.

No. The electronic function "Revoke contract" is available without registration. Check the details and the preview note there: Currently only the form is checked, no revocation declaration is sent and no confirmation e-mail is sent.

If possible, attach your name and the order number and specify the articles concerned. This makes it easier to assign the broadcast. A particular return form is not a general requirement for legal consumer rights.

The absence of the original packaging alone does not preclude a consumer recall. Pack the goods for return safely. Details on the handling of the goods and a possible loss of value are given in the revocation notice.

The notice of revocation provides that you will bear the direct return costs, provided that you have been duly informed of this before the conclusion of the contract. Read the full information, especially in the case of articles that cannot be returned normally by post. Different rules apply to a complaint for a defect.

The goods must, in principle, not later than within: 14 Calendar days after your revocation declaration will be returned; timely sending will safeguard the deadline. Keep the receipt. You will find the complete procedure and the refund conditions in the cancellation policy.

An additional voluntary right of return for entrepreneurs is not accepted. For goods actually manufactured or clearly personalized according to customer specification, the right of withdrawal may be excluded under legal conditions. Standard sizes or standard colors are not automatically custom-made. Read the article-related information and the revocation policy; rights of defects remain to be considered separately.

No. In the event of a complete effective revocation, we will refund the purchase price and costs of the cheapest standard delivery offered within: 14 days from receipt of the declaration. We may wait until receipt of the goods or your proof of return, depending on what occurs earlier. Details are given in the revocation notice. No declaration is sent in the preview and no refund is made.

Schreiben Sie direkt an [email protected] oder nutzen Sie die angegebenen Telefonnummern. Nennen Sie den Artikel und beschreiben Sie den Mangel. Der Ablauf und die gesetzlichen Rechte werden unter „Rückgabe & Reklamation“ erläutert.

The order reference, art. no., affected quantity and a short description, since when and how the defect is shown, are helpful. Existing photos can facilitate testing. Don't send unnecessary sensitive data.

No. Photos are voluntary and can help with the examination; they are not a standard requirement for legal consumer rights. Describe the lack as concretely as possible if you cannot provide images.

The rights of defects and consumers are different issues. An expired revocation period does not automatically mean that a defect can no longer be asserted. Read the information under "Return & Complaint".

No general rule shall apply to notifications of defects. 14-Daily exclusion period. Report a problem as soon as possible, so that it can be checked well. The respective legal rights and obligations remain valid.

If possible, contact us first to coordinate a suitable way back. In the case of a statutory supplementary performance claim, we bear the necessary costs, in particular transport costs. Legal consumer rights do not depend on prior consent. Read "Return & Complaint".

This depends on the case and the legal requirements. Under "Restitution & Complaint" are described in particular repair, replacement delivery and other possible rights. A flat-rate immediate refund or fixed processing time is not promised here.

No. An expressly offered manufacturer guarantee is an additional, independent performance. It does not replace or restrict legal consumer rights. An additional guarantee shall apply only if it is actually declared for the article in question.

Refer to your previous message and the order reference. Just add the new information, such as a more precise error description or the amount concerned. In this way, the information can be assigned to the same process.

Report the affected page and the desired function by e-mail or phone. Health information is not necessary for this. You can find information about the operation and the current status on the "Accessibility" page.

The supplier is Neopak Sp. z o.o. based in Wolica, Aleja Katowicka 60, 05-830 Nadarzyn, Poland. The legal company information is in the imprint. The German shop presents packaging products for deliveries to Germany.

The intended shipment takes place from Poland to Germany. A German warehouse is not specified for this shop. The stated total delivery time takes into account the preparation and transport to Germany.

The company numbers published are +48 22 853 16 89, +48 22 353 33 88 and +48 22 331 18 44. These are Polish telephone numbers. A German service call number is currently not specified.

For product, order, delivery or return questions, email [email protected] directly. The preview contact form validates entries but does not send messages.

Name Article No or Article NoID, desired quantity, intended use and, where appropriate, delivery postcode and date. For packaging, the dimensions of the content and special requirements, such as moisture protection, help. A short, concrete request facilitates the assignment.

You can formulate your request in German. A continuous German-language telephone support or a certain response time is not currently promised. Written article identifiers and specific information help with the processing.

The Salon in Wolica publishes opening hours from Monday to Friday 8:00–16:00 Clock and Saturday 8:00–13:00 Clock. Check the current contact page for exceptions before arriving. The Saturday opening does not mean an additional shipping day for Germany.

A collection is currently not offered in the German checkout as a confirmed standard option. Ask in advance if you want to take over goods at the Polish site. Availability, date and sales processing must be coordinated separately.

The privacy statement explains website operation, contact, orders as well as the intended payment and shipping services. The cookie notes describe the necessary shop functions. Please note the preview note and the respective document status.

Email [email protected] with the page URL and the information concerned. Include the item number for a product or the question for a FAQ so that we can check and correct the content.